One action that leads to electronic miscommunication is ______.

Using "you" instead of "I" statements can lead to electronic miscommunication because it shifts the focus of the message in a way that may be perceived as accusatory or confrontational. When someone uses "you" statements, it can make the recipient feel targeted or defensive, which can obscure the original message's intent. For example, saying "You need to improve your work" might come across as blaming, whereas framing it as "I think there are areas for improvement in the work" using "I" statements fosters a more constructive dialogue. This promotes a collaborative atmosphere and encourages more open communication, reducing the chances of misunderstandings.

Other options, such as using bullet points or maintaining a formal tone, generally enhance clarity and professionalism, while sending group emails can facilitate communication among multiple recipients, though it might also lead to information overload if not managed carefully. However, these practices do not inherently lead to miscommunication in the same way that the choice of personal pronouns can.